All Country Music

Record Label

FAQ
These terms and conditions are provided by All Country and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.  These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice. 

Terms and Conditions When Placing an Order Online

By placing an order with All Country you agree that:
> Any information provided by you will be true, accurate, current and complete 
> You are the authorised holder of any credit/debit card or PayPal account you may use on the website 
> You will notify us immediately of any changes to any information you have submitted to the website 
> We may collect, store and use information about you in accordance with our privacy policy 
> You will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever
> By clicking Confirm Order you are confirming your acceptance of these terms and conditions and that you are giving us permission to make a debit for this order
> E-mails sent will be deemed as read, it is your responsibility to ensure that the email address supplied is accurate and capable of receiving our e-mails
 
Shipping and Delivery Shipping Costs
UK - Free
 
Dispatch of Order
Orders are dispatched within 1 working day with the exception of weekends and bank holidays.  
 
Stock Outs
Usually everything displayed on our site as in stock is present in our warehouse and available for immediate dispatch. If any ordered goods are not readily available to us, we reserve the right to cancel your order. We will refund in full any payment the customer has made for such goods. To avoid any doubt other goods ordered by the customer will be dispatched in the normal way. In the unlikely case of this happening we undertake to notify the customer at the earliest opportunity. 

Returns and Refunds Incorrect Items
If the incorrect items are sent please contact us through the Contact Us page and we will arrange for the correct items to be sent.
Transit Damage
If you receive a delivery and the item is damaged please notify us within 24 hours. Where the damage is not noticeable until you open your parcel after you have signed for delivery then you must notify us within 48 hours. Please check all contents on receipt of your order. We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.

Faulty Items
In the unlikely event that you receive a faulty item you may return this item to us in accordance with your statutory rights. This item will be inspected and if it is deemed faulty then we will issue a suitable form of redress (replacement / repair/refund) which is at our discretion. We will cover the return postage costs of this faulty item.
Refunds
During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. We will aim to process all returns as quickly as possible. All refunds will be made to the card or PayPal account used at the time of placing the order. The customers' statutory rights are not affected.

Data Protection 
Your privacy is very important to us, that’s why we will never release your personal details to any company outside of the All Country Group for mailing or marketing purposes. However, we would like to keep you up to date with our full range of products and services. This includes news of special events, offers, promotions, product launches and catalogues. We may contact you by post, telephone, SMS text messaging and/or email. When you place an order with us you are agreeing to be included in our email database. Should you wish to be removed from our email database you may do so by clicking Unsubscribe on an email you receive or alternatively notify us through the Contact Us page.  Your Personal Information may be disclosed to reputable third parties who will help process your order.
Description of Products
Each product on this website is listed subject to its Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. 

Warranties 
We do not give any warranty, condition, guarantee or representation, express or implied, relating to the information contained on this website or on any website to which it is linked. We make no representations or warranties concerning the accuracy, completeness or suitability for any purpose of the information and related graphics contained on this website, or on any website to which it is linked. We do not warrant that our website or any website to which it is linked or any relevant server are free of computer viruses or other harmful applications. 
 
Payment 
We accept all major credit and debit cards. We do not accept American Express or Diners Club. We use PayPal securely transmit your credit card information. Customer credit card information is not stored by us on our servers. PayPal is a method of transmitting information between two secure servers. The server of our payment agent is certified

Your Obligations
You agree that:
> Any information provided by you will be true, accurate, current and complete 
> Confirm that you are the authorised holder of any credit/debit card you may use on the website 
> To notify us immediately of any changes to any information you have submitted to the website 
> That you will only use the material on the website for your personal use only, and not for any commercial purpose whatsoever. 
> That you will not do any of the following without obtaining prior written permission for us; 
> Redistribute or modify any of the content of our website 
> Remove any copyright or trade mark notices from any copies of the content 
> Create a database in electronic or structured manual form by systematically downloading and storing all or any of the content of our website